FAQ

Toronto, Ontario, Canada.

Yes! AnimalStone pieces can be shipped anywhere within Canada and the USA. For shipping costs, please submit an order through animalstone.com and prior to finalizing the order you will have the option to view all applicable shipping costs.

Sales Tax is applied to Canadian orders only, with the specific tax amount varying by Province. Taxes and duties may apply to international orders. Please check with your local customs agent prior to placing an order to be sure.

Canadian orders are charged in Canadian Dollars and US and International orders are charged in American dollars.

We accept, Amex, VISA and MasterCard only. Sorry, we do not accept cash, cheque or wire transfers.

All AnimalStone packages are shipped via Canada Post or our selected courier. Please allow up to 10 business days for the order to be processed and shipped. To verify the status of your order please phone our Customer Service line at: 1 800 390 3635 or email: orders@animalstone.com 

Please be aware that orders shipped outside of Canada may be subject to local duty and customs fees.  Such charges are not covered by AnimalStone and will be the sole responsibility of the account holder. In certain circumstances, packages may be held at customs. This is beyond our control but we can be contacted to help launch an investigation.