All AnimalStone packages are shipped via Canada Post or our selected courier. Please allow up to 10 business days for the order to be processed and shipped. To verify the status of your order please phone our Customer Service line at: 1 800 390 3635 or email: orders@animalstone.com
Please be aware that orders shipped outside of Canada may be subject to local duty and customs fees. Such charges are not covered by AnimalStone and will be the sole responsibility of the account holder. In certain circumstances, packages may be held at customs. This is beyond our control but we can be contacted to help launch an investigation.