Shipping & Returns

Shipping Times & Rates 

Returns / refunds or exchanges on certain items will be permitted for up to 30 days after the date of purchase. Customers are responsible for return shipping fees.

Returns and exchanges will be accepted for 30 days after the date of purchase.

All orders will be shipped via Canada Post or USPS. Please allow 7 – 10  business days to receive your order, depending on the item and availability shipping times may exceed 10 days. Items ordered together may not always ship together. Items on special order may take longer. You may verify the status of your order and shipment by contacting Customer Service at

Return Policy 

Articles are accepted for credit or exchange in the country where they were originally purchased, if returned in saleable condition with 30 days and accompanied by a sales receipt. Kindly note that AnimalStone does not accept exchanges or refunds on some  Jewelry items.

A refund will be made to the purchaser upon request if payment has been received. The refund to the purchaser will be in the form of the original tender. Gift recipients are entitled to a non-refundable merchandise credit.